Conduct of Citizen’s Charter Validation for

2017 Perfomance-Based Bonus

            The Civil Service Commission (CSC) notifies all government agencies on the timeline and the documentary requirements in the conduct of the Citizen’s Charter Validation for the FY 2017 Performance Based Bonus.

 Under CSC Memorandum Circular No. 28, s. 2017, the validation of compliance will take place anytime from October 16, 2017 to December 15, 2017.

Prior to the validation, agencies and their main/central, regional or service offices must prepare the following documents:

1.Certificate of Compliance (CoC) issued by the main/central office or mother agency that includes compliance if the regional offices/branches/service offices, and/or a separate CoC issued by the respective regional offices/service offices submitted to the AO 25 Secretariat and/or the Civil Service Commission – Office for Strategy Management;

2.Previous CC handbooks/booklets; and

3.New CC handouts/booklets.

            Accomplishment and the template of the indicated CoC as a documentary requirement was specified in CSC Memorandum Circular No. 14, s. 2017 on the Validation Guidelines on Citizen’s Charter Compliance for the 2017 Performance-Based Bonus promulgated on May 3, 2017.

            Attached is the Press Release issued on the said MC for guidance. For the full text of the memorandum circulars, agencies may visit For inquiries, they may also contact the Public Assistance and Complaints Center (PACC) of this Regional Office at (088) 858-7563.



November 3, 2017